We are authorised and regulated by the Ministry of Justice.
It is our aim to resolve any complaint fairly and quickly and any complaint can be made in writing to Smart Compensation Assist, PO Box 2568, Henfield, BN5 0BS, by telephone or by email.
A complaint received by any means will be acknowledged in writing within 5 working days of receipt and will be recorded in a complaints log.
We will endeavour to send a final response within 4 weeks. If this is not possible we will send the complainant a holding response explaining why the complaint remains unresolved and indicate when we will make further contact.
If by the end of 8 weeks the complaint remains outstanding we will send the complainant a further holding response explaining why the complaint remains unresolved and indicate when we will make further contact.
We will also inform the complainant of their right to refer the complaint to the Claims Management Regulator.
Our solicitors are personal injury experts who are committed to achieving the maximum amount of compensation for you.
Nothing is deducted from your compensation for no win no fee claims. You keep 100% of the compensation that you are awarded.
We offer a completely free of charge, no obligation and confidential assessment of your personal injury claim.
After our initial assessment of your claim we will arrange for a free discussion with a personal injury solicitor at a time that suits you.